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Care & Support

Customer Care & Sales Support

Call toll-free: 1-844-222-2345, Option #1 Monday-Friday 8:00 am-6:30 pm (EST)

[email protected]

For assistance with any questions, or sales support, please contact our Customer Care Center. We accept purchase orders (PO#), and the following credit cards online: Visa, Master Card, and American Express.

Frequently Asked Questions (FAQs)

How do I retrieve my username and password, How can I upload a document to an instructor? How can I view my team's progress?  Answers to these questions, and many more, are listed in our FAQs.

Technical Support

Call toll-free: 1-844-222-2345, Option #2 Monday-Friday 8:00 am-6:30 pm (EST)
[email protected]

For system support, please contact our support team by using our chat functionality, by submitting a support ticket or by calling us. Please visit our FAQ's and System Requirements pages for additional information. Your question might already be answered.

Submit Support Ticket

Need Assistance with Email/Username or Password?

Password Updates: For security reasons we will send a password reset email to the user’s email account on file. To change your password click here.

Email/Username: All accounts now use your email address as your username. If you do not know the email address used, or your company administrator has setup your account with a temporary email please contact your company administrator first. Once you know your temporary email enter it on the sign in page and you will be prompted to update it to a valid email. You can also call United Academy Support at 844-222-2345, Option 2 and they can look up your current email / username.