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Training and Certifications
When and Where You Need Them

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Customer Care / Sales Support

  Toll-free at 1-844-222-2345


For assistance with any questions you have or sales support you need, contact our Customer Care Center.

We will gladly accept the following methods for payment online: Visa, Master Card and American Express. If you wish to purchase training using a purchase order (PO#) or check please contact our Customer Care Center.


  Frequently Asked Questions (FAQs)

How do I retrieve my username and password, why isn't my progress being saved and why is the online course taking so long to load? Answers to these questions, and many more, are listed in our FAQs.

 

Technical Support

  Toll-free at 1-844-222-2345


For system support, please contact our support team by submitting a support ticket.

Please visit our FAQ's and see the System Requirements below for additional information. Your question might already be answered.
 


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If you cannot remember your login information, click here and we will send your information to the email address you signed up with.

System Requirements

To access the United Academy website you must be connected to the internet.

CPU

Core 2 Duo 2 Ghz, or greater. Note: Microsoft recently removed support for Windows XP so we recommend updating to Windows 7 or 10.

Memory (RAM)

2 GB or greater

Internet Connection

A minimum download connection speed of 1.8 Mbps is recommended for courseware streaming.

Monitor Resolution

1024 x 768 or higher recommended

Web Browsers

Internet Explorer 9 or higher (Note: Microsoft is no longer supporting versions 8,9 and 10 so we recoomend you update to the latest version)

Mozilla Firefox 17.0 or higher

Google Chrome 23.0 or higher

Apple Safari X or higher

PDF

Adobe Acrobat Reader 8 or higher

Online Courseware System Requirements

United Academy’s online courses use a variety of technologies and have different requirements. In addition to the requirements above, each online course has a system check which tests your system to ensure compatibility. If required, you can download the required Flash and Unity plug-ins below.

Flash Based Courses
Test your computer to see if it meets the minimum requirements inclduing support for Flash.
Run Test

If you are having problems running courses that require Flash, see our Troubleshooting Tips below:
View Troubleshooting Tips

Blended Learning Courses
Test your computer to see if it meets the minimum requirements including support for Unity plug-ins and WebGL compliance.
Run Test

If you are having problems running courses that require Unity, see our Troubleshooting Tips below:
View Troubleshooting Tips
 
 

Adobe Flash